Effective Aug. 5, 2022, we will no longer print and mail the following medical claim-related letters for most1 commercial and UnitedHealthcare® Medicare Advantage health plans to network health care professionals and facilities in Colorado:
Instead, you’ll be able to view these letters 24/7 through either the UnitedHealthcare Provider Portal or an Application Programming Interface (API) system-to-system data feed.
Please share these changes and new digital workflow options with those who are affected, including outside vendors, such as revenue cycle management companies.
How to view letters digitally
What’s ahead in paperless
We’re transitioning many communications for most contracted health care professionals (primary and ancillary) and facilities from paper to digital. Look for announcements in UHCprovider.com/news 90 days before mailings end.
Questions?
Please contact your network representative or call UnitedHealthcare Provider Services at 877-842-3210, TTY/RTT 711, 7 a.m.–5 p.m. CT, Monday–Friday.
1 Paperless Exclusions
2 Prior authorization and clinical decision letters include:
3 Includes additional information needed to process a claim letter, claim reconsideration decision letters and more
4 Does not include overpayment letters sent by Optum or any other vendor on behalf of UnitedHealthcare