Effective Sept. 9, 2022, we will no longer print and mail the following medical claim-related letters for most commercial and UnitedHealthcare® Medicare Advantage health plans to network health care professionals and facilities in Minnesota:
Letter type | UnitedHealthcare commercial plans |
UnitedHealthcare Medicare Advantage plans | UnitedHealthcare community plans |
---|---|---|---|
Prior authorization and clinical letters1-2 |
X |
X |
X |
Provider remittance advice (PRAs)1,3 |
X |
X |
X |
Appeal decision letters1 |
X |
X |
N/A |
Overpayment letters sent directly by UnitedHealthcare1,4 |
X |
X |
N/A |
N/A = letters will continue to be printed and mailed
Instead, you’ll be able to view these letters 24/7 through either the UnitedHealthcare Provider Portal or an Application Programming Interface (API) system-to-system data feed.
Please share these changes and new digital workflow options with those who are affected, including outside vendors, such as revenue cycle management companies.
How to view letters digitally
Paperless Delivery Options for Primary Access Administrators
What’s ahead in paperless
Letters we mail you aren’t the only communications going digital. Later this year, we’ll begin to introduce digital member ID cards and the ability to submit claim attachments online through an EDI 275 transaction. And, in 2023, we will start requiring contracted health care professionals to submit most claims, reconsideration requests and appeal requests electronically. All transitions will be announced in Network News at least 90 days before mailings end to give you time to prepare for the change.
Questions?
Please contact UnitedHealthcare Provider Services at 877-842-3210, TTY/RTT 711, 7 a.m.–5 p.m. CT, Monday–Friday.