Beginning Sept. 9, 2022, we will no longer print and mail prior authorization and clinical decision letters for most*UnitedHealthcare Community Plans to network health care professionals and facilities in Arizona, Missouri and Washington, D.C. Instead, you’ll be able to view them 24/7 through either the UnitedHealthcare Provider Portal or an Application Programming Interface (API) system-to-system data feed.
Please share these changes and new digital workflow options with those who are affected, including outside vendors, such as revenue cycle management companies.
Letter types going paperless
How to view prior authorization and clinical decision letters digitally
Paperless Delivery Options for Primary Access Administrators
Note: If you have access to the Prior Authorization and Notification tool in the portal, you also have direct access to the Prior Auth Letters folder in Document Library. If you don’t have access to the tool and need to view letters in Document Library, please request access from your Primary Access Administrator.
Note: You cannot start or submit prior authorizations using TrackIt.
What’s ahead in paperless
Letters we mail you aren’t the only communications going digital. Later this year, we’ll begin to introduce digital member ID cards and the ability to submit claim attachments online through an EDI 275 transaction. And, in 2023, we will start requiring contracted health care professionals to submit most claims, reconsideration requests and appeal requests electronically. All transitions will be announced in Network News at least 90 days before mailings end to give you time to prepare for the change. For the most up-to-date information, exclusions and full schedule, go to UHCprovider.com/digital.
Questions? Please contact UnitedHealthcare Provider Services at 877-842-3210, TTY/RTT 711, 7 a.m.–5 p.m. CT, Monday–Friday.