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March 15, 2024 at 6:00 PM CT

Important Update -- Change Healthcare is experiencing a cyber security issue. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact.

Register for a Temporary Funding Assistance Program webinar or learn more on their website, and find more information on the Provider Portal.

Care Provider Administrative Guides and Manuals

The following links provide information including, but not limited to, prior authorization, processing claims, protocol, contact information and resources.

UnitedHealthcare Care Provider Administrative Guide for Commercial, Medicare Advantage (including Dual Special Needs Plans)

Community Plan Care Provider Manuals for Medicaid Plans by State

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If you need an older version of an Administrative Guide or Care Provider Manual, please contact your Provider Advocate. To find the contact information for your Provider Advocate, go to Find a Network Contact, and then select your state.