To be considered timely, care providers, other health care professionals and facilities are required to submit claims within the specified period from the date of service:
The claims filing deadline is based on the date of service on the claim. It is not based on the date the claim was sent or received. Claims submitted after the applicable filing deadline will not be reimbursed; the stated reason will be “filing deadline has passed” or “services submitted past the filing date” unless one of the following exceptions applies.
For complete details and required fields for claims processing, refer back to Chapter 9: Our claims process.
The state-mandated time frames for processing claims for our fully insured members are as follows. The time frames are applied based upon the site state of the member’s product:
We strive to process all complete claims within 30 days of receipt. If you have not received an explanation of benefits (EOB)/ remittance advice within 45 days, and have not received a notice from us about your claim, verify we received your claim.
A member must be enrolled and effective with us on the date the hospital and ancillary service(s) are rendered. Once the facility verifies a member’s eligibility with us, we maintain a system for verifying member status, that determination will be final and binding on us, unless the member or group made a material misrepresentation to us or otherwise committed fraud in connection with the eligibility or enrollment.
If an employer or group retroactively disenrolls the member up to 90 days following the date of service, we may deny or reverse the claim. If there is a retroactive disenrollment for these reasons, the facility may bill and collect payment for those services from the member or another payer. A member must be referred by a participating care provider to a participating facility within their benefit plan’s network. Network services require an electronic referral or prior authorization consistent with the member’s benefits.
Under COB, the primary benefit plan pays its normal plan benefits without regard to the existence of any other coverage. The secondary benefit plan pays the difference between the allowable expense and the amount paid by the primary plan, if the difference does not exceed the normal plan benefits which would have been payable had no other coverage existed.
If Oxford is secondary to a commercial payer, bill the primary insurance company first. When you receive the primary carrier’s explanation of benefits (EOB)/remittance advice, submit it to us along with the claim information. These claims must be submitted using a paper claim form with primary remittance advice attached. Oxford secondary claims may not be sent electronically.
We participate in Medicare Crossover for all our members who have Medicare as their primary benefit plan. This means Medicare will automatically pass the remittance advice to us electronically after the claim has been processed. We may process these claims as secondary without a claim form or remittance advice from your office.
Note: If Medicare is the secondary payer, you must continue to submit the claim to Medicare. We cannot crossover in reverse.
When a member has more than one commercial health insurance policy, primary coverage is determined based upon model regulations established by the National Association of Insurance Commissioners (NAIC).
We coordinate benefits for members who are Medicare beneficiaries according to federal Medicare program guidelines. We have primary responsibility if any of the following apply to the member:
Additional Copies of EOBs/remittance advice: Should you misplace a remittance advice, you may obtain a copy by performing a claims status inquiry on OxfordHealth.com > Providers or Facilities > Transactions > Check > Claims.
Ancillary facility reimbursement: We reimburse ancillary health care providers for services provided to members at rates established in the fee schedule or in attachment or schedule of the ancillary contract.
Fee schedules: Although our entire fee schedule is proprietary and may not be distributed, upon request, we provide our current fees for the top codes you bill. Provider Services may provide this information to answer questions regarding claims payment.
Global surgical package (GSP): A global period for surgical procedures GSP may be found in the Global Days policy at OxfordHealth.com > Providers or Facilities > Tools & Resources > Medical Information > Medical and Administrative Policies > Medical & Administrative Policy Index > or UHCprovider.com/policies-protocols > Commercial Policies > UnitedHealthcare Oxford Clinical, Administrative and Reimbursement Policies. Refer to the back of the member’s ID card for the applicable website.
Hospital reimbursement: We reimburse hospitals for services provided to members at rates established in the attachment of the hospital contract.
Modifiers: Modified procedures are subject to review for appropriateness consistent with the guidelines outlined in our policies. For complete details regarding the reimbursement of recognized modifiers, refer to the Modifier Reference policy at OxfordHealth.com > Providers or Facilities > Tools & Resources > Medical Information > Medical and Administrative Policies > Medical & Administrative Policy Index or UHCprovider.com/policies-protocols > Commercial Policies > UnitedHealthcare Oxford Clinical, Administrative and Reimbursement Policies. Refer to the back of the member’s ID card for the applicable website.
PCP/Specialist reimbursement: All PCPs and specialists agree to accept our fee schedule and payment and processing policies associated with administration of these fee schedules.
Release of Information: Under the terms of HIPAA, we have the right to release to, or obtain information from, another organization to perform certain transaction sets.
Requests for additional Information: There are times when we request additional information to process a claim. Submit the requested information promptly as outlined in the request. If you don’t submit it within 45 days, you must submit an appeal with the information.
Reimbursement address, phone or TIN changes: An accurate billing address is necessary for all claims logging, payment and mailings. Notify us of any changes. For instructions and forms on how to do so, refer to OxfordHealth.com > Providers or Facilities > Tools & Resources > Forms > Provider Demographic Change Form.
The enactment of the HCRA, in part, created an indigent care (bad debt and charity care) pool to support uncompensated care for individuals with no insurance or who lack the ability to pay. Therefore, the New York Bad Debt and Charity (NYBDC) surcharge is applied on a claim-by-claim basis. The NYBDC surcharge applies to most services of general facilities and most services of diagnostic and treatment centers in New York. Your obligation is to:
• Understand your eligibility as it relates to HCRA.
• Know what services have a surcharge and bill those services accordingly.
For additional information on HCRA, reference the New York Department of Health’s website: health.ny.gov > Laws and Regulations (on the right under Site Contents) > Health Care Reform Act.