A PCP or OB/GYN may issue a referral to participating care providers using any of the methods outlined in the How to Contact Oxford Commercial section.
Once you enter the referral, the referring care provider may receive a reference number by fax. Provide the referral reference number to the member. The member may bring this reference number to the specialist who can directly confirm a referral is on file through OxfordHealth.com or by phone.
Find additional details regarding our Referrals policy at OxfordHealth.com > Providers or Facilities > Tools & Resources > Medical Information > Medical and Administrative Policies > Medical & Administrative Policy Index or UHCprovider.com/policies-protocols > Commercial Policies > UnitedHealthcare Oxford Clinical, Administrative and Reimbursement Policies. Refer to the back of the member’s ID card for the applicable website.
Our physician contracts require referrals be issued to participating physicians, hospitals, ancillaries and other health care professionals within the applicable network of care providers available to our members enrolled in gated health benefit plans. The only exceptions to this are:
If you would like to direct a member to non-participating care providers, you must request a network exception from our Clinical Services department and receive approval before the member receives service. If the member requests to see a specialist and is unable to reach their PCP or OB/GYN (after-hours, weekends or holidays), the PCP may issue a referral up to 72 hours after the member received services.
Precertification guidelines still apply to those covered services requiring precertification.
We must review and approve all referrals. A referral does not guarantee coverage of the services provided by the participating specialist. Covered services are subject to:
Participating specialists may only issue referrals within the applicable network of care providers available to the members enrolled in gated health benefit plans for certain covered services as outlined in the Referrals policy. You may not refer a member to a non-participating specialist. For more information, refer to the section on Using Non-Participating Health Care Providers or Facilities.
When you submit a referral, we send a fax to the referred-to care provider or other health care professional, usually within 24 hours. This fax serves as a confirmation notice of the referral.
You have the option to update your referral fax number or decline the auto-fax notification feature on our website in the My Account section.
We have programs to improve outcomes for members and help us better manage the use of medical services. You may refer members to these programs, or members may self-refer, to network specialists for the following services:
We designed the Outpatient Imaging Self-Referral Policy to promote appropriate use of diagnostic imaging by network PCPs, specialty physicians and other health care professionals in the office and outpatient setting.
This policy does not apply to radiology services performed during an inpatient stay, ambulatory surgery, ER visit, or preoperative/ pre-admission testing. See the How to Contact Oxford Commercial section for contact information.
The outpatient imaging self-referral list is applicable to commercial benefit plans. You may find more information in Oxford’s Outpatient Imaging Self-Referral Clinical Policy at OxfordHealth.com > Providers (or Facilities) > Tools and Resources > Medical Information > Radiology & Radiation Therapy Information > Radiology & Radiation Therapy Information or UHCprovider.com/policies-protocols > Commercial Policies > UnitedHealthcare Oxford Clinical, Administrative and Reimbursement Policies. (Refer to the back of the member’s ID card for the applicable website.)