Master Contact Us RTE

Enterprise Voice Portal

Phone Number: 877-842-3210

  • Advance Notification, Prior Authorization and Admission Notification
  • Fraud, Waste and Abuse (Report Potential Non-Compliance or Suspected Issues)
  • Outpatient Radiology Notification & Authorization - Submission and Status
  • Provider Relations (For Free-Standing Skilled Nursing Facility)

What You Can Do When Calling this Number:

  • Inquire about a Customer’s eligibility or benefits (including copayments, deductibles, past/current coverage, coinsurance, and out-of-pocket information) and obtain a faxed confirmation.
  • Check claim status, reason code explanation and claim spending and mailing addresses.
  • Update facility/practice demographic data (except TIN).
  • Check credentialing status or request for participation inquiries.
  • Check appeal or claim project submission process information.
  • Check care notification process information.
  • Check privacy practice information.

Phone Number: 866-889-8054

What You Can Do When Calling this Number:

  • Cardiology Notification & Authorization Submission and Status
  • Chemotherapy (Injectable) Prior Authorization Program
  • Therapeutic Radiation Prior Authorization (IMRT, SRS, and SBRT) (For services to Medicare Advantage Customers only)

Phone Number: 800-873-4575

What You Can Do When Calling this Number:

  • Chiropractic, Physical Therapy, Occupational Therapy, and Speech Therapy Providers contracted with OptumHealth Physical Health, a UnitedHealth Group company

Pharmacy Services (For services to Commercial Customers and Medicare Advantage Customers)

Phone Number: 800-711-4555

  • OptumRx Fax (non-specialty medications): 800-527-0531
  • OptumRx Fax (specialty medications): 800-853-3844

Urgent Appeal Submission (Commercial Customers Only)

Phone Number: 866-842-3278, Option 1 

United Behavioral Health - ProviderExpress.com

  • For information to support member behavioral health services including depression, alcohol and substance abuse disorders, visit ProviderExpress.com
  • 866.342.6892 - 24/7 mental health and substance use support line

UnitedHealthcare Dental - UHCdental.com

UnitedHealth Premium Designation Program

UnitedHealth Premium Designation Program Provider Call Center:    866-270-5588

All Savers Health Plan

All Savers Plan Provider Call Center:         800-291-2634

Pharmacy Services:                                    855-816-6618

Claims and Payments

Electronic:  For claims submitted electronically, please use payer ID 81400

Paper:
Please submit paper claims to:

All Savers
P.O. Box 31375
Salt Lake City, UT 84131-0375
Fax: 801-478-7582

Formal Appeals

Please submit formal appeals to:

Appeals Review
P.O. Box 31371
Salt Lake City, UT, 84131-0371
Fax: 317-715-7648

UnitedHealthcare Heritage and River Valley

UnitedHealthcare Heritage and River Valley Provider Call Center: 800-224-6602

What You Can Do When Calling this Number:

  • Determine Customer eligibility and benefits.
  • Check claim status.
  • Update facility/practice data.
  • Obtain information about the appeal submission process

UnitedHealthcare Heritage and River Valley

UnitedHealthcare Heritage and River Valley Provider Call Center:  800-747-1446

What You Can Do When Calling this Number:

  • Determine Customer eligibility and benefits.
  • Check claim status.
  • Update facility/practice data.
  • Obtain information about the appeal submission process

UnitedHealthcare Oxford Health Plans

UnitedHealthcare Oxford Health Plans Provider Call Center:   800-666-1353

What You Can Do When Calling this Number:

  • Check patient eligibility and benefits
  • Submit referrals
  • Check the status of referrals and Prior Authorization requests
  • Check the status of claim

SignatureValue Health Plans

Signature Value Health Plans Provider Call Center:             877-847-2862

SignatureValue Health Plans

SignatureValue Health Plans Provider Call Center:             800-920-9202

SignatureValue Health Plans

SignatureValue Health Plans Provider Call Center:             800-542-8789

SignatureValue Health Plans

SignatureValue Health Plans Provider Call Center:             800-213-7356

Medicare and Medicaid Plans

Medicare and Medicaid Plans Provider Call Center:             800-600-9007

Medicare and Medicaid Plans

Medicare and Medicaid Plans Provider Call Center:             888-866-8297

Medicare and Medicaid Plans

Medicare and Medicaid Plans Provider Call Center:             888-650-3462

Medicare and Medicaid Plans

Medicare and Medicaid Plans Provider Call Center:             888-362-3368

Medicare and Medicaid Plans

Medicare and Medicaid Plans Provider Call Center:             877-842-3210

Medicare and Medicaid Plans

Medicare and Medicaid Plans Provider Call Center:             877-542-9235

Medicare and Medicaid Plans

Medicare and Medicaid Plans Provider Call Center:             866-675-1607

Medicare and Medicaid Plans

Medicare and Medicaid Plans Provider Call Center:             800-903-5253

Medicare and Medicaid Plans

Medicare and Medicaid Plans Provider Call Center:             877-743-8734

Medicare and Medicaid Plans

Medicare and Medicaid Plans Provider Call Center:             866-331-2243

Medicare and Medicaid Plans

Medicare and Medicaid Plans Provider Call Center:             888-702-2202

Medicare and Medicaid Plans

Medicare and Medicaid Plans Provider Call Center:             800-690-1606

Medicare and Medicaid Plans

Medicare and Medicaid Plans Provider Call Center:             888-887-9003

Medicare and Medicaid Plans

Medicare and Medicaid Plans Provider Call Center:            877-651-6677

Medicare Plans

Medicare Plans Provider Call Center:             800-542-8789

Medicare and Medicaid Plans

Medicare Plans Provider Call Center:             800-600-9007

Medicaid Plans Provider Call Center:             800-638-3302

Medicare and Medicaid Plans

Medicare Plans Provider Call Center:             800-746-7405

Medicaid Plans Provider Call Center:             800-445-1638

Medicare and Medicaid Plans

Medicare and Medicaid Plans Provider Call Center:             888-980-8728

  • Prior Authorization
  • Prior Authorization Fax: 800-267-8328
  • Claims Address

UnitedHealthcare Community Plan
Quest Integration
P.O. Box 31365
Salt Lake City, UT 84131-0365
Payer ID#: 87726 (EDI Claims Submission)

  • Behavioral Health
    • Prior Authorization Fax: 877-840-5581
    • Claims Address:

Optum
P.O. Box 30757
Salt Lake City, UT 84130-0757
Payer ID#: 87726 (EDI Claims Submission)

  • Pharmacy
    • Prior Authorization Phone: 800-310-6826
    • Prior Authorization Fax: 866-940-7328
    • Help Desk Phone: 800-797-9791
    • Bioscrip-Specialty Drug Phone: 800-584-0265

UnitedHealthcare Community Plan of California, Inc

Provider Call Center: 866-270-5785
Hours of Operation: Monday-Friday from 8:00 a.m. - 5:00 p.m. PST

Mailing Address:
San Diego County:
UnitedHealthcare Community Plan of California, Inc.
4365 Executive Drive, Suite 500
San Diego, CA 92121

Sacramento County
UnitedHealthcare Community Plan of California, Inc.
8880 Call Center Drive, Suite, 300
Sacramento, CA 95826

Claims & Medical Records Mailing Address:
UnitedHealthcare Community Plan of California, Inc.
P.O. Box 30884
Salt Lake City, UT 84130-0884

Provider Disputes Mailing Address:
UnitedHealthcare Community Plan of California, Inc.
Attention: Provider Dispute
P.O. Box 31364
Salt Lake City, UT 84131

Member Grievance & Appeals:
UnitedHealthcare Community Plan of California, Inc.
Attention: Grievance and Appeals
P.O. Box 31364
Salt Lake City, UT 84131-0364

Utah Provider Relations

Utah Physician & Hospital Advocate Team
Email: Utah_pr_team@uhc.com for claims issues
Include physician name, contact name & #, tracking #, TIN, and brief description of issue.