Phone Number: 877-842-3210
- Advance Notification, Prior Authorization and Admission Notification
- Fraud, Waste and Abuse (Report Potential Non-Compliance or Suspected Issues)
- Outpatient Radiology Notification & Authorization - Submission and Status
- Provider Relations (For Free-Standing Skilled Nursing Facility)
What You Can Do When Calling this Number:
- Inquire about a Customer’s eligibility or benefits (including copayments, deductibles, past/current coverage, coinsurance, and out-of-pocket information) and obtain a faxed confirmation.
- Check claim status, reason code explanation and claim spending and mailing addresses.
- Update facility/practice demographic data (except TIN).
- Check credentialing status or request for participation inquiries.
- Check appeal or claim project submission process information.
- Check care notification process information.
- Check privacy practice information.
Phone Number: 866-889-8054
What You Can Do When Calling this Number:
- Cardiology Notification & Authorization Submission and Status
- Chemotherapy (Injectable) Prior Authorization Program
- Therapeutic Radiation Prior Authorization (IMRT, SRS, and SBRT) (For services to Medicare Advantage Customers only)
Phone Number: 800-873-4575
What You Can Do When Calling this Number:
- Chiropractic, Physical Therapy, Occupational Therapy, and Speech Therapy Providers contracted with OptumHealth Physical Health, a UnitedHealth Group company
Pharmacy Services (For services to Commercial Customers and Medicare Advantage Customers)
Phone Number: 800-711-4555
- OptumRx Fax (non-specialty medications): 800-527-0531
- OptumRx Fax (specialty medications): 800-853-3844
Urgent Appeal Submission (Commercial Customers Only)
Phone Number: 866-842-3278, Option 1
United Behavioral Health - ProviderExpress.com
- For information to support member behavioral health services including depression, alcohol and substance abuse disorders, visit ProviderExpress.com
- 866.342.6892 - 24/7 mental health and substance use support line
UnitedHealthcare Dental - UHCdental.com