We know you don't have time to spare, so we put all the UnitedHealthcare Community Plan resources you need in one place. Use the navigation on the left to quickly find what you're looking for. Be sure to check back frequently for updates.
UnitedHealthcare Community Plan of North Carolina offers a Dual Special Needs Plan (DSNP) – UnitedHealthcare Dual Complete (RPPO-SNP), a state wide Medicare Advantage program.
Phone: 800-638-3302 available 8 a.m. to 6 p.m. Eastern Time (Monday through Saturday)
UnitedHealthcare Community Plan of North Carolina
3803 N. Elm Street
Greensboro, NC 27455
Optum Behavioral Health - Phone: 877-614-0484 or email: firstname.lastname@example.org
Optum Behavioral Health Providers - email: email@example.com
NC Provider Relations - email: firstname.lastname@example.org
Phone: 855-258-1593 (OptumRx)
Phone: 866-376-6780 or 844-736-2724
For Credentialing and Attestation updates, contact the National Credentialing Center at 1-877-842-3210.
To contract with the Community Plan of North Carolina – Medicaid please contact the NC Health Plan Provider Call Center at 800-638-3302.
Learn how to join the Behavioral Health Network, review Community Plan Behavioral Health information, or submit demographic changes at Community Plan Behavioral Health, you may also contact Optum Behavioral Health at 877-614-0484.
The state-specific requirements and process on how to join the UnitedHealthcare Community Plan network is found in the UnitedHealthcare Community Plan Care Provider Manuals.
Learn about requirements for joining our network.
The Centers for Medicare & Medicaid Services (CMS) established the Medicaid Managed Care Rule to:
Enhance policies related to program integrity With the Medicaid Managed Care Rule, CMS updated the type of information managed care organizations are required to include in their care provider directories.
Visit UHCCommunityPlan.com/NC for current member plan information including sample member ID cards, provider directories, dental plans, vision plans and more.
Plan information is available for:
When you report a situation that could be considered fraud, you’re doing your part to help save money for the health care system and prevent personal loss for others. If you suspect another provider or member has committed fraud, waste or abuse, you have a responsibility and a right to report it.
Taking action and making a report is an important first step. After your report is made, we will work to detect, correct and prevent fraud, waste, and abuse in the health care system.
Call us at 1-844-359-7736 or visit uhc.com/fraud to report any issues or concerns.
UnitedHealthcare Dual Complete Special Needs Plans (SNP) offer benefits for people with both Medicare and Medicaid. These SNP plans provide benefits beyond Original Medicare, and may include transportation to medical appointments and vision exams. Members must have Medicaid to enroll.
HIPAA standardized both medical and non-medical codes across the health care industry and under this federal regulation, local medical service codes must now be replaced with the appropriate Healthcare Common Procedure Coding System (HCPCS) and CPT-4 codes. View our updated HIPAA information for UnitedHealthcare Community Plan.
UnitedHealth Group requires compliance with the requirements of federal and state laws that prohibit the submission of false claims in connection with federal health care programs, including Medicare and Medicaid. View our policy.
If UHG policies conflict with provisions of a state contract or with state or federal law, the contractual / statutory / regulatory provisions shall prevail. To see updated policy changes, select the Bulletin section at left.