Last update: Nov. 20, 2020
The Department of Medical Assistance Services (DMAS) has set reasonable standards for Medicaid member access to medical care appointments.
Those standards include:
Emergent - Immediately; same day, as well as access 24 hours/ seven days a week
Urgent - Within 24 hours
Routine (Primary Care) - Within 30 calendar days
DMAS standards for access to maternity appointments are:
Maternity First & Second Trimester - Seven calendar days
Maternity Third Trimester - Three business days
High-Risk Pregnancy - Three business days of identification of high risk, or immediately if an emergency exists.
We appreciate everything you do to schedule member appointments within the above-stated timeframes.