We’re always looking for ways to make it easier to do business with us.
As part of this effort, we’ve retired certain fax numbers for medical prior authorization requests and ask you to use the Prior Authorization and Notification tool on Link – the same website you may already use to check eligibility and benefits, manage claims, and update your demographic information.
Seema Verma, the Centers for Medicare & Medicaid Services (CMS) Administrator, spoke about the need to eliminate faxes at the 2018 Office of the National Coordinator for Health IT Interoperability Forum. In her keynote address, Ms. Verma said, "If I could challenge the developers in this room here today to achieve one mission, it would be this: help us make every doctor’s office in America a fax free zone by 2020!"
Online: Instead of faxing your request, please use the Prior Authorization and Notification tool on Link ‒ the same website you already use to check eligibility and benefits, manage claims and update your demographic information. You can access the tool and review resources to help you get started at UHCprovider.com/paan.
If you’re unable to use the Prior Authorization and Notification tool on Link, call Provider Services at the number on the back of the member’s ID card to submit a request by phone.
If we ask you for more information about a prior authorization request, you can attach it directly to the case using the Prior Authorization and Notification tool on Link. If you can’t access Link, you can use the fax number included with the request for more information.
*Massachusetts, Nevada and Texas commercial plans are excluded due to state requirements. A dedicated fax number is available for these states at UHCprovider.com/priorauth; however you can still use the Prior Authorization and Notification tool on Link to submit requests for these members.
UnitedHealthcare Community Plan of Arizona:
UnitedHealthcare Community Plan of Hawaii:
UnitedHealthcare Community Plan of Iowa Dual Complete® Plan (DSNP):
UnitedHealthcare Community Plan of Kansas:
UnitedHealthcare Community Plan of Kentucky Dual Compete® Plan (DSNP):
UnitedHealthcare Community Plan of New Mexico Dual Compete® Plan (DSNP):
UnitedHealthcare Community Plan of Pennsylvania Dual Compete® Plan (DSNP):
We’ll continue to provide fax numbers for medical prior authorization requests for the following states and types of health benefit plans:
Care providers can use the Prior Authorization and Notification tool on Link for these members, but a fax number will also be available.
You can access the tool by clicking on the Link button in the top right corner of this screen and signing in.
Are you new to Link? Click on the New User icon or Register as a New User.
With the Prior Authorization and Notification tool you can:
You’ll be redirected to a different site for radiology, cardiology and oncology services.
Register for online training to learn about using the Prior Authorization and Notification tool. No time for a webinar? Learn more at UHCprovider.com/paan.
Insurance coverage provided by or through UnitedHealthcare Insurance Company, All Savers Insurance Company, Oxford Health Insurance, Inc. or their affiliates. Health Plan coverage provided by UnitedHealthcare of Arizona, Inc., UHC of California DBA UnitedHealthcare of California, UnitedHealthcare Benefits Plan of California, UnitedHealthcare of Colorado, Inc., UnitedHealthcare of Oklahoma, Inc., UnitedHealthcare of Oregon, Inc., UnitedHealthcare of Texas, LLC, UnitedHealthcare Benefits of Texas, Inc., UnitedHealthcare of Utah, Inc. and UnitedHealthcare of Washington, Inc., Oxford Health Plans (NJ), Inc. and Oxford Health Plans (CT), Inc. or other affiliates. Administrative services provided by United HealthCare Services, Inc., OptumRx, OptumHealth Care Solutions, LLC, Oxford Health Plans LLC or their affiliates. Behavioral health products are provided by U.S. Behavioral Health Plan, California (USBHPC), or its affiliates.