EDI Contacts

UHCprovider.com/edi contains information to support your use of EDI related to:

• electronic claims (837)
• eligibility and benefits (270/271)
• referrals/authorizations (278)
• hospital admission notifications (278N) 
  
• claims status (276/277)
• electronic remittance advice (ERA/835)
• claim edits and smart edits
• companion guides
• benefits
• quick tips for claims
• clearinghouse options
• optimization

Other Online Support:

• 835/ERA: Additional support contacts are listed in the 835/ERA Contact Information document
• EPS/Optum Pay: Visit the EPS site for more information, enrollment and EPS Support

DIRECT SUPPORT

Contact EDI Support for issues, questions or information not found online:

• Preferred method: EDI Transaction Support Form
• UnitedHealthcare: supportedi@uhc.com or 800-842-1109
• UnitedHealthcare Community Plan: ac_edi_ops@uhc.com or 800-210-8315

Provider Services:

• 877-842-3210

Optum Support:

• Call 866-367-9778 for support, such as EDI solutions, sales, technical support and enrollment
• Contact Us online