Last modified: February 9, 2021
The Maryland Department of Health (MDH) commissions a survey of primary care providers to measure how well we’re meeting your expectations and needs. UnitedHealthcare’s summary rates are compared to the HealthChoice Aggregate benchmarks and results from the prior year to identify additional areas for improvement.
Areas identified for improvement include, but are not limited to:
Coordination of Care and Case Management
Customer Service/Provider Relations
We’re committed to improving provider satisfaction with the health plan. A UnitedHealthcare work group is currently focused on developing interventions to address key drivers of satisfaction as well as areas identified as of high importance to providers.
We encourage you to offer your recommendations for improvement. If you’d like to speak with a provider representative, please contact your Provider Advocate. If you’re unsure of your assigned Provider Advocate, please email email@example.com.
News, policy changes and updates specific to UnitedHealthcare Community Plan of Maryland are available at UHCprovider.com/MDcommunityplan.