We know how exhausting medical record requests can be, from demands on staff time to delays in claims processing. Now UnitedHealthcare is making it easier. Our new EMR Access program transforms how we request and receive medical records — a program that can help you lighten your administrative costs, see faster turnaround times of your appeals and free up your staff to focus on patient care. This program currently can only support hospitals and health systems; however, we’re working to expand the program to support all physicians.
You’ll grant UnitedHealthcare direct access to your EMR system. Whenever we need a specific medical record to complete a clinical review or process a claim, we'll remotely access your EMR system in a way that is compliant with HIPAA and all privacy regulations. Our secure transfer will print the information needed for claims processing into a secure repository where the medical requester will review the records.
You’ll no longer need to gather information or package medical records for submission. Instead, EMR Access will let our reviewers access clinical information such as progress notes, operation reports, radiology results, therapy notes and more — without disrupting you and your staff.
To join our EMR Access program, you’ll need to provide UnitedHealthcare medical record reviewers access to your EMR system and allow medical record printing and storage in compliance with regulatory requirements. We’ll also ask you to participate in occasional testing and feedback so we can help meet your needs.
If you are a hospital or health system, try our Remote EMR Access tool on Link. To sign in to Link, go to UHCprovider.com and click on the Link button in the top right corner. Then, select the Remote EMR Access tool on your Link dashboard. You can also email firstname.lastname@example.org. We’ll help you take the first steps in the program — and help you simplify your medical record collection.