Skip left navigation

Member Satisfaction - Chapter 13, 2018 UnitedHealthcare Administrative Guide

We contract an NCQA-certified vendor to conduct an annual assessment of member satisfaction using the CAHPS survey. Members rate their experience in multiple areas, including their overall satisfaction with:

  • The health plan
  • Their health care
  • Care providers
  • Access
  • Referral process
  • Specialty care
  • Benefits
  • Member service

For more information on CAHPS, and other quality improvement programs, go to