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Wellness and Behavioral Health Programs - Chapter 12, 2019 UnitedHealthcare Administrative Guide

We offer many care coordination programs for members. They focus on delivering skilled resources to help members understand their care provider’s care plan and medication instructions. To access these programs, have the member call the phone number listed on the back of their health care ID card. Here is a partial list of our member wellness and behavioral health programs. 

Tobacco Cessation: We offer a comprehensive tobacco cessation solution integrating industry and employer best practices.

Wellness Coaching: This is an online or phone-based program. It helps members identify and prioritize unhealthy behaviors and set personalized goals that focus on positive, healthy behavior change.

Real Appeal: Real Appeal takes an evidence-based approach to support weight loss. This program helps people make small changes necessary for larger longterm health results, based on weight-loss research studies commissioned by the National Institutes of Health.

Wellness Incentive Programs: These programs reward employees with financial incentives when they participate in wellness activities and achieve targeted health outcomes.

UnitedHealthcare Motion: A digital wellness program designed to promote physical activity with compatible activity trackers enabling members to earn incentives for meeting certain daily walking goals.

Behavioral Health Programs: We offer specialized mental health and substance use benefits delivered by our affiliate company United Behavioral Health, operating under the brand Optum®. This may be available to members depending on their health benefit plan. To access these programs, please have the member call the phone number listed on the back of their health care ID card.

Employee Assistance Programs (EAP): The EAP provides confidential support and short-term counseling for individuals who may be struggling with those everyday challenges or for more serious personal concerns such as:

  • Depression
  • Stress and anxiety
  • Relationship difficulties
  • Financial and legal advice
  • Parenting and family problems
  • Child and elder care support
  • Dealing with domestic violence
  • Substance use and recovery