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How to Submit Advance or Admission Notifications/ Prior Authorizations - Chapter 6, 2019 UnitedHealthcare Administrative Guide

You can submit advance or admission notifications and prior authorizations many ways. After receiving confirmation, please do not resubmit your request. Prior Authorization for Skilled Nursing Facility, Acute Inpatient Rehabilitation and Long Term Care Acute can only be submitted via Link/UHCprovider.com (preferred) or phone.

Organized by advance or admission notifications and prior authorizations type, the following information is provided:

  • Method
  • Description
  • Business Hours (all times Eastern)

To view details, click on the "+" sign by the product name of interest. 

Method - Electronic: Advance Notification and Prior Authorization (278A) and Admission Notification (278N), your vendor’s website.

Description: 12 different EDI submissions available directly to UnitedHealthcare or through a clearinghouse.

Business Hours (all times Eastern):

  • Monday – Friday: 7 a.m. to 2 a.m.
  • Saturday: 7 a.m. to 6 p.m.
  • Sunday: 7 a.m. to 6 p.m.
  • Holidays: Same as above

Method - Electronic: UHCprovider.com/paan

Description: Submit or check the status of an Advance Notification or Prior Authorization

Business Hours (all times Eastern): UHCprovider.com: Generally available 24 hours per day, seven days a week.

Maintenance is scheduled outside of the following hours:

  • Monday – Friday: 6:30 a.m. to 12 a.m.
  • Saturday: 7 a.m. to 6 p.m.
  • Sunday: 7 a.m. to 5 p.m.
  • Holidays: Same as above

Method - Non-Electronic: Advance Notification and Prior Authorization and Admission Notification; Notification Status for previously submitted notifications.

Description: Phone submission directly to UnitedHealthcare through 877-842-3210 (Option 3) OR dial the number provided on Member’s health care ID card. For Erickson Advantage, call Erickson Campus Customer Service number on the member’s health care ID card.

Business Hours (all times Eastern):

  • Monday – Friday: 7 a.m. to 8 p.m.
  • Saturday: 9 a.m. to 6 p.m.
  • Sunday: 9 a.m. to 6 p.m.
  • Holidays: 9 a.m. to 6 p.m.

Method - Non-Electronic: Inpatient admission notification.

Description: Phone submission through assigned 800 number specific to facility.

Business Hours (all times Eastern): VoiCert can be used 24/7, but submissions are processed the following business day:

  • Monday – Friday: 7 a.m. to 8 p.m.
  • Saturday: 9 a.m. to 6 p.m.
  • Sunday: 9 a.m. to 6 p.m.
  • Holidays: 9 a.m. to 6 p.m.

Starting January 1, 2019, we will retire certain fax numbers for medical prior authorization requests. We ask you to use the Prior Authorization and Notification tool on Link. Some plans have a state requirement for fax capability and will continue to use their existing fax number for their members. However, you can still use the Prior Authorization and Notification tool on Link to submit requests for those plans. A listing of active fax numbers as well as information regarding retired and retiring fax numbers can be found at UHCprovider.com/priorauth.