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How to Contact UnitedHealthOne Resources - 2019 UnitedHealthcare Administrative Guide

How to Contact UnitedHealthOne Resources

Click on the "+" to view contact information for each resource listed below.

Notification

Benefits and Eligibility

  • Where: Call the number on the back of the member’s health care ID card, or go to myuhone.com.
  • Requirements and Notes: To inquire about a member’s plan benefits or eligibility

Claims

  • Where: Go to myuhone.com.
  • Requirements and Notes: To view pending and closed claims

Pharmacy Services

Prior Authorizations

  • Phone: 800-711-4555
  • Fax for Non-Specialty Meds: 800-527-0531
  • Fax for Specialty Meds: 800-853-3844

Benefit Information

  • Call the pharmacy number on the back of the member’s health care ID card.

Requirements and Notes: View information on the Prescription Drug List (PDL).

Behavioral Health Services

  • Online: providerexpress.com
  • Phone: 855-779-2859
  • Requirements and Notes: Submit admission notification or prior authorization for behavioral health, including substance use and autism.

Cardiology

Diagnostic catheterization, electrophysiology implants, echocardiogram and stress echocardiogram.

Chiropractic, Physical and Occupational Therapy

Claims Submission

  • Electronic Claims Submission: Payer ID 37602
  • Paper Claims Submission: Mail to the address listed on the back of the ID card.

Pharmacy Services

Prior Authorizations

  • Phone: 800-711-4555
  • Fax for Non-Specialty Meds: 800-527- 0531
  • Fax for Specialty Meds: 800-853-3844

Benefit Information

  • Call the pharmacy number on the back of the member’s health care ID card.

Requirements and Notes: View information on the Prescription Drug List (PDL).

Prior Authorization and Notification

Radiology/Advanced Outpatient Imaging Procedures

CT scans, MRIs, MRAs, PET scans and nuclear medicine studies, including nuclear cardiology

Health Care ID Card

Members receive health care ID cards with information to help you submit claims accurately. Information varies in appearance or location on the card. However, cards display the same basic information (e.g., claims address, copayment information, and phone numbers).

Be sure to check the member’s health care ID card at each visit and to copy both sides of the card for your files. When filing electronic claims, be sure to use the electronic payer ID on the health care ID card.

For more detailed information on ID cards and to see a sample health care ID card, please refer to the Health Care Identification (ID) Cards Section of Chapter 2: Provider Responsibilities and Standards.