Virtual card payments - Chapter 10, 2021 UnitedHealthcare Administrative Guide

Process VCPs using the same method that your organization uses to process credit card payments. Your current credit card processing fees apply. You can confirm those rates with the merchant processor directly. If your practice does not want to receive VCPs, the alternative process is to register for EFT as described above. Note: This process does not require that you share your banking information.

Posting and balancing with VCP

1. A single use VCP will be issued and sent with each payment you receive.
2. The claim remittance and VCP will be delivered together.
   • If you are currently receiving paper correspondences, you will receive a paper remittance and paper virtual card statement in the mail.
   • If you receive your correspondences electronically, your remittance and virtual card statement will be available online within Document Vault.
3. Process your payment the same way you process a ‘card not present’ transaction from a member. Enter:
   • The exact amount of the payment
   • The 16-digit account number found on your virtual card statement
   • The expiration date
   • The card validation code (CVC)
   • The payer’s zip code if prompted by your point of sale terminal

All of the information you’ll need to process your VCP can be found on the virtual card statement you receive with your claim remittance information.

Credit card processing fees may apply to virtual cards. Contact your merchant processor or financial institution for information on specific costs.

Unspent funds for VCPs are subject to state unclaimed property laws. OptumHealth Financial Services, a UnitedHealthcare- affiliated company, provides payment services to the health care industry and offers various claim payment options. UnitedHealthcare-affiliated companies may receive transaction fees or other compensation related to some payment options.