Cooperation with quality improvement and patient safety activities - Chapter 2, 2021 UnitedHealthcare Administrative Guide

You must follow our quality improvement and patient safety activities and programs. These include:

  • Quick access to medical records when requested.
  • Timely responses to queries and/or completion of improvement action plans during quality of care investigations.
  • Participation in quality audits, including site visits and medical record standards reviews, and Healthcare Effectiveness Data and Information Set (HEDIS®) record review.
  • Allowing use of practitioner and care provider performance data.
  • Notifying us when you become aware of a patient safety issue or concern.