Claims process - Chapter 4, 2021 UnitedHealthcare Administrative Guide

Refer to Chapter 10 for more information about our claims process, including claim submission tips, claim reconsiderations and appeals processes, and more. For the Individual Exchange plans included in this chapter, use the following claim addresses and electronic Payer ID.

Paper Claims, Initial Submissions:


P.O. Box 5280 Kingston, NY 12402

Electronic Payer ID: 87726

Member and Provider Appeals and Reconsiderations:


P.O. Box 6111 Cypress, CA 90630

Fax: 1-888-404-0940 (standard requests) 1-888-808-9123 (expedited requests)