You can submit notifications and prior authorizations many ways. After receiving confirmation, do not resubmit your request. Prior authorization for SNF, acute inpatient rehabilitation and long-term acute care can only be submitted through UHCprovider.com/link (preferred) or phone. For markets where naviHealth manages post-acute care, prior authorization and notification follows the naviHealth process.
Method: Electronic
UHCprovider.com/edi278 Advance Notification and Prior Authorization (278) and UHCprovider.com/edi278n Admission Notification, Discharge Notification, Observation Notification (278N).
Description:
12 different EDI submissions available directly to UnitedHealthcare or through a clearinghouse.
Business hours (all times Eastern):
Monday – Friday: 7 a.m. - 2 a.m.
Saturday: 7 a.m. - 6 p.m.
Sunday: 7 a.m. - 6 p.m.
Holidays: Same as above
Method: Non-Electronic
Advance notification and prior authorization, and admission, discharge and observation stay notification; notification status for previously submitted notifications.
Description:
Phone submission directly to UnitedHealthcare through 1-877-842-3210 (option 3) or dial the number provided on member’s ID card.
For Erickson Advantage, call Erickson Campus customer service number on the member’s ID card.
Business hours (all times Eastern):
Monday – Friday: 7 a.m. - 8 p.m.
Saturday: 9 a.m. - 6 p.m.
Sunday: 9 a.m. - 6 p.m.
Holidays: 9 a.m. - 6 p.m.