Online resources - Chapter 18, 2022 UnitedHealthcare Administrative Guide

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UnitedHealthcare Provider Portal

A new and improved UnitedHealthcare Provider Portal has replaced Link as a secure way to manage claim-related tasks. It’s easier than ever to verify patient eligibility and benefits, manage prior authorizations and notifications, check claims status, submit referral requests, access claim-related letters and virtual card payment statements online, submit reconsiderations and appeals, view provider remittance advice (PRAs) and more.

To access the portal:

  • If you already have a One Healthcare ID (formerly known as Optum ID), simply go to and click Sign In in the upper-right corner.
  • If you need to set up an account on the portal, follow these steps to register.

This public website is available 24/7 and does not require registration to access. You’ll find valuable resources including administrative and plan-specific policies, protocols and guides; health plans by state; regulatory and practice updates; quality programs and efficiency reports.

UnitedHealthcare News

Bookmark the webpage. It’s the home for updates across our commercial, Medicare Advantage and Community Plan (Medicaid) health plans. You’ll find contractual and regulatory updates, process changes and reminders, program launches and resources to help manage your practice and care for patients. This includes the communication formerly known as the Network Bulletin.

Health care professional education and training

To help ensure you are reimbursed accurately and patients have access to the care they need, we have developed a full range of training resources, including interactive self-paced courses and quick reference guides along with registration for instructor- led sessions. Topics include the digital solutions available on the UnitedHealthcare Provider Portal, plan and product overviews, clinical tools, state-specific training and much more.

View the training resources at Content is updated frequently and organized by categories to make it easy to find what you need.