Open access benefit plans: No referral or PCP approval is required for members to see other network providers. Prior authorization and notifications are required for certain services, described in Chapter 7: Medical management, with the exceptions noted in the previous table. Benefit plans vary in the type of coverage offered based on network and tier status (for tiered benefit plans only).
Gated benefit plans: Members must select and see their assigned PCP. The PCP must submit electronic referrals before a member sees another network physician; this helps ensure the highest level of coverage. Benefit plans vary in type of coverage offered based on PCP and referral requirements, network status, and tier status (for tiered benefit plans only).
Tiered benefit plans: Plans define tier 1 health care providers differently. Check your tier status when verifying eligibility and benefits in the UnitedHealthcare Provider Portal. Some of our commercial products feature tiered benefits. NexusACO is always offered as a tiered benefit plan. Members may have lower out-of-pocket costs for services provided by a tier 1 health care provider or facility. Members with a tiered benefit plan have a “Tiered Benefits” identifier on the front of their ID card.
W500 additional network benefits
Some benefit plans include additional network benefits referred to as W500 Emergent Wrap. We contract with network providers, whose agreements exclude them from some products, to provide network coverage for urgent, emergent and network gap exception services. This extends the network of health care providers available to members outside their primary network for these services. Members with additional network benefits display W500 on the back of their ID card.