Claims process - Chapter 4, 2022 UnitedHealthcare Administrative Guide

Refer to Chapter 10: Our claims process for more information about our claims process, including claim submission tips, claim reconsiderations and appeals processes, and more. For the Individual Exchange plans included in this chapter, use the following claim addresses and electronic Payer ID.

Paper Claims, Initial Submissions:

P.O. Box 5280
Kingston, NY 12402
Electronic Payer ID: 87726

Member and Provider Appeals and Reconsiderations:

P.O. Box 611
Cypress, CA 90630

Fax: 1-888-404-0940 (standard requests)
1-888-808-9123 (expedited requests)