Plan coverage and metal levels - Chapter 4, 2022 UnitedHealthcare Administrative Guide

Essential health benefits

Individual Exchange health insurance plans are required to cover essential health benefits or essential care and services as defined by each state. To learn more about essential health benefits, go to

Metal level plans

Plans offered on the Exchange are grouped into 4 metal levels based on the actuarial value: Bronze, Silver, Gold, and Platinum. Each level covers the same set of essential health benefits, but differs by how much the member pays in premium and total cost share. UnitedHealthcare offers Bronze, Silver and Gold plans. We do not offer Platinum plans.

Monthly premium

  • Bronze: $
  • Silver: $$
  • Gold: $$$
  • Platinum: $$$$

Cost per visit/prescription

  • Bronze: $$$$
  • Silver: $$$
  • Gold: $$
  • Platinum: $

Plan pays

  • Bronze: 60%
  • Silver: 70%
  • Gold: 80%
  • Platinum: 90%

Member pays

  • Bronze: 40%
  • Silver: 30%
  • Gold: 20%
  • Platinum: 10%

Identifying metal levels

The member’s ID card will identify the metal level and plan name. See the Health plan ID card section of this chapter.

Premium tax credits

People who purchase coverage on the Individual Exchange may qualify for financial assistance to help lower their premium or cost-share amounts. As a member’s qualifications change, so does their cost-share amount and their Medicaid eligibility. These changes can occur within the same calendar year. Individuals must inform their state Exchange when financial changes occur, so the government can adjust their subsidy accordingly. You should verify eligibility at the point of service to confirm coverage and benefits.

The American Rescue Plan

The American Rescue Plan (ARP), signed into law by President Biden on March 11, 2021, made significant changes to bolster the ACA. The ARP increases and expands premium tax credits for individuals and families enrolled in marketplace plans. On average, premiums after tax credits are expected to decrease by $50 per person per month. Plus, 80% of enrollees will be able to find a plan for $10/month or less.

3-month grace period

Individual Exchange members will have a monthly premium they are responsible to pay each month to maintain coverage. The Patient Protection and Affordable Care Act (ACA) requires health insurers to provide a 3-month grace period before terminating coverage for people who have not paid their premium. The grace period applies to those who receive an advanced premium tax credit and have paid at least 1 full month’s premium within the benefit year. Members are required to pay the first month’s premium before coverage goes into effect. Additionally, for individuals who do not receive federal subsidy assistance, plans are required to provide a grace period consistent with state law (typically 30 or 31 days) before terminating coverage.

How the 3-month grace period works

  • Month 1: UnitedHealthcare processes the claims.
  • Month 2: UnitedHealthcare pends the claims and sends a letter to the health care provider advising them of the delinquency. The member receives a copy of the letter. You may not balance bill the member at this time. Reminders are sent to the member to complete payment.
  • Month 3: UnitedHealthcare pends the claims and sends a letter to the health care provider advising of the delinquency. The member receives a copy of the letter. You may not balance bill the member at this time. If the premium is paid in full by the end of the grace period, claims are released. 


If the premium is not paid in full by the end of the grace period, the member’s coverage will terminate to the end of the first month. Any claims received during the second and third month will be processed and denied. You may bill the member for any unpaid amounts at the end of the grace period.

Identifying members in a grace period

There are 3 ways to verify if the member is in a grace period:

1. EDI 271 Response Transactions - We will return the following information:

  • Coverage Status
    • 1st month: Active
    • 2nd month: Active - Pending Investigation
    • 3rd month: Active - Pending Investigation
  • Period Start – First day of the first month of the grace period
  • Period End - Last day of the third month of the grace period
  • MSG – Individual Exchange Grace Period

If the service date is 1 month after the claim eligible through date, the member is in the second grace period month.

2. UnitedHealthcare Provider Portal

The online secure UnitedHealthcare Provider Portal will indicate if the member is within a grace period and at what month. The portal also includes an informational icon message where the user can hover to understand what each period means to them and the member.

3. Contact Us

Verify member eligibility by calling Provider Services at 1-888-478-4760.

Quick tips: grace period

If the service date is 1 month after the claim eligible through date, the member is in the second grace period month.