Medicare Advantage referral required plans - Chapter 6, 2022 UnitedHealthcare Administrative Guide

Some Medicare Advantage (MA) benefit plans require referrals to specialists and rehabilitation centers. These plans focus on coordination of care through the PCP. These plans are network-only benefit plans. Members must have a referral to receive network benefits for services from specialists. If members see a specialist without a referral, we will not pay for it. You are responsible for confirming there is a referral. If there is no referral, you are liable for the charges; you cannot bill the member. These plans require notification and prior authorization for some services as well. A referral does not replace a notification or prior authorization.

Check the member’s ID card for referral language to see if the plan requires referrals. You can also check eligibility and benefits or referrals in the UnitedHealthcare Provider Portal to see if referrals are required.

For more detailed information and to see a sample ID card, refer to the Health plan identification (ID) cards section of Chapter 2: Provider responsibilities and standards

MA services not requiring a referral1

These services do not require a referral. However, they may require notification and/or prior authorization. For information on authorization requirements, refer to

  • Any service provided by a network PCP
  • Any service provided by a network physician practicing under the same tax ID as the member’s PCP
  • Any service from a network OB/GYN, chiropractor, optometrist, ophthalmologist, optician, podiatrist, audiologist, oncologist, nutritionist, or disease management and infectious disease specialist
  • Services performed while in an observation setting
  • Allergy immunotherapy injections
  • Mental health/substance use services with behavioral health clinicians
  • Any service from a pathologist or anesthesiologist
  • Any service from an inpatient consulting physician including hospitalists
  • Services rendered in an emergency room, emergency ambulance, or a network urgent care center or convenience clinic
  • Telehealth (virtual visits) for medical and mental health services
  • Medicare-covered preventive services, kidney disease education or diabetes self-management training
  • Routine annual physical exams, vision or hearing exams
  • Any lab services and radiological testing service, excluding radiation therapy
  • DME, home health, prosthetic/orthotic devices, medical supplies, diabetic testing supplies and Medicare Part B drugs
  • Additional benefits that may be covered by some MA benefit plans but are not covered by Medicare, such as hearing aids, routine eyewear, fitness memberships, or outpatient prescription drugs
  • Services obtained while accessing the UnitedHealthcare Medicare National Network or UnitedHealth Passport®, which allows for services while traveling
1 Delegated benefit plans may follow a separate referral exclusion list. For Preferred Care Network and Preferred Care Partners of Florida plans, refer to the Preferred Care Network and Preferred Care Partners supplements.