Distinction in Multi-Cultural Health Care

Last update: Oct 7, 2020

The National Committee for Quality Assurance (NCQA) recognized UnitedHealthcare Community Plan of Hawaii with the Distinction in Multicultural Health Care (MHC) award. Our health plan received a score of 96.75 out of 100 points(only 70 points are required to pass).

"As of today, we are the only plan in Hawaii that has the NCQA MHC Distinction," said Kie Kawano, Vice President of Quality Management for the Hawaii Health Plan. "What a great collaborative effort among the various departments in making this happen!"

NCQA is an independent, not-for-profit organization dedicated to assessing and reporting on the quality of managed care plans, physician organizations, disease management programs and other health-related programs. The Multicultural Health Care Distinction is a nationally-recognized evaluation that purchasers, regulators and consumers can use to assess which organizations have earned distinction by meeting rigorous standards for serving people in need.

Multicultural health care accreditation through NCQA evaluates how well a health plan provides culturally and linguistically appropriate services (CLAS) and complies with standards for:

  • Providing language assistance
  • Cultural responsiveness
  • Quality improvement of CLAS
  • Reducing health care disparities
  • Collecting race/ethnicity and language data

Receiving this distinction demonstrates how UnitedHealthcare Community Plan of Hawaii is identifying and providing culturally and linguistically sensitive services and is working to reduce health care disparities. It shows support to quality improvement and patient experience, while continuously working toward reducing health disparities. For more information about NCQA's Distinction in Multicultural Health Care, visit www.ncqa.org.