Case Managers Help Members With Complex Needs

Last update: October 16, 2020

Here’s what our case managers can provide to eligible members:

• Telephone contact and home visits as needed
• Health education and educational materials
• A health assessment with stratification of diagnosis and severity of condition and psychosocial needs
• Referral to community resources as needed
• Assistance with medical transportation
• Arrangements for durable medical equipment (DME) and ancillary services
• Outreach to help them keep appointments
• Help to identify and address barriers to seeking health care and following their medical treatment plan of care

For more information or to make a referral, call Provider Services at 888-362-3368.