A Member’s Right to Culturally Competent Care

Last update: October 16, 2020

We make a dedicated effort to identify gaps in care related to member’s language and cultural needs. To help reduce those gaps and improve culturally competent care, we’re reminding care providers that UnitedHealthcare Community Plan’s members have a right to receive care that is culturally appropriate and respects their cultural and ethnic background and origins. Upon enrollment, information regarding a member’s primary language is obtained and members may receive assistance in choosing a primary care provider (PCP) who will meet their needs.

UnitedHealthcare Community Plan provides access to a language line for translation of communications for our non-English-speaking members. The language line is available to help ensure that the cultural, ethnic and linguistic needs of our members are being met. If you need assistance in communicating with one of our members, you may call Member Services for assistance at 800-941-4647, TTY 711, Monday through Friday, 8 a.m. to 6 p.m. Eastern Time.