Last update: February 4, 2021
UnitedHealthcare Community Plan’s (UHC) goal is to ensure that the individuals we serve are receiving services timely, based on their Person-Centered Support Plan (PCSP). To ensure that this occurs, Home and Community-Based Services (HCBS) providers whose services are captured in the EVV System must require that Direct Support Professionals (DSP) check in/out of each appointment using an approved eligible method, such as:
Effective July 1, 2019, providers were required to enter the full valid Social Security Number (SSN) in the EVV System for each DSP providing care to individuals we mutually serve. Additionally, in August 2020, our EVV Vendor updated the system with additional Social Security Administration logic, as well as logic to prevent the same SSN from being entered for multiple DSPs. When identifying and managing overlapping visits, please note the following:
Our EVV Overlapping Visits Process consists of the following:
Fraudulent activity is a serious offense and can be prosecuted by the State of Tennessee if the results are substantiated.