UnitedHealthcare Dual Complete – Medicare Advantage Special Needs Plan (DSNP) and UnitedHealthcare Community Plan – TennCare

Last update: October 2, 2020

UnitedHealthcare Dual Complete: Tennessee Members Matched With a Navigator

The UnitedHealthcare Dual Complete® plan will now pair our members with a Navigator. This is a go-to person who offers support and helps them every step of the way on their health journey in Tennessee. Members will receive this service at no added cost.

Navigators will be able to help members:

  • Make a plan to help with questions about medical, food and housing needs*
  • Schedule appointments and transportation to their doctor, dentist or pharmacy*
  • Review plan benefits and over-the-counter product coverage details*
  • Ensure they, and the people that take care of them at home, have what they need*

It’s Easy for Members to Reach a Navigator

To contact their Navigator, members simply need to call the number on the back of their member ID card. Navigators are available 8 a.m. – 5 p.m. local time, Tuesday – Friday.

Encourage your patients to use this new service to get the most of their UnitedHealthcare Dual Complete plan.

To learn more about the UnitedHealthcare Dual Complete plan in Tennessee, visit UHCProvider.com/TNDSNP or ask your Provider Advocate.

*Navigator availability may vary by plan, location or member.