Help When and Where It’s Needed

Last update: Sept. 30, 2020

Many of us take for granted that we can live in our own home. But that independence can be quickly threatened by a change in health, functional status and/or caregiver support. For example, we may begin having trouble with everyday activities such as bathing, dressing or bathing. Or, a primary caretaker, such as a parent or a grown child, may not be able to continue their care assistance because they need to work outside the home for most of the day.

By securing community services to help in the home, we can save the long-term care of a nursing facility for when it’s needed. We’ll help put in place long-term, home- and community-based services and support (LTSS). These services are available for our members with Medicaid, and includes STAR Kids and STAR+PLUS members, as well as those who have dual Medicare coverage or UnitedHealthcare Connected (Medicare-Medicaid plan).

Providers of LTSS services are credentialed within our care network and work closely with our health plan. Examples of LTSS services include:

  • Personal attendants (helps with bathing, dressing and eating)
  • Day health care centers (normally available from a community location Monday through Friday). Services include:
    • Lunch and snacks
    • Nursing and personal care
    • Physical rehabilitation
    • Social, educational and recreational activities
    • Transportation

Learn more about these and other LTSS services at UHCprovider.com/TXcommunityplan > Reference Guides and Value-Added Services > Long-Term Services and Supports Reference Guide for Primary Care Providers.

We’re Here to Help

If you notice a change in a member’s condition that may require us to put in place LTSS services to support a member’s ability to remain in their home or call for a nursing home consideration, please call our service coordinator hotlines toll-free at: 

  • 877-352-7798 for STAR Kids members
  • 888-349-0550 for STAR+PLUS members