Community & State Plan: 2020 Transportation Benefit Information

Last update: Sept. 30, 2020

The UnitedHealthcare Community & State Plan of Virginia offers members a benefit:  Assisting with transportation to healthcare services.

Does a Community Plan member need a ride? 

When to call?

• 7 a.m. – 7 p.m., Monday – Friday
• Five days in advance
• Routine  trips up to 30 days prior
• Standing orders up to 90 days prior

Urgent  non- life  sustaining trips require urgency verification from the treatment facility

• Hospital  discharges
• Sick or  follow-up  appointments
• Dialysis,  chemotherapy,  radiation  therapy

Who to call?

• CCC Plus: Members call 844-604-2078            Healthcare  facilities call: 844-525-1491
• Medallion members call 833-215-3884 Healthcare  facilities call: 866-679-6330 
• TTY 844-488-9724

Where are these phone numbers found? 

• On the back of the Member’s ID card
• Provider Manual
• UHCprovider.com via LINK by reviewing a member’s eligibility and benefits
• Calling provider services

Who to call to report a concern or to cancel a trip?

Ride Assist: 833-215-3885

Required Reservation Request Information

• Member’s Medicaid and UHC ID number
• Member’s Full Name and DOB
• Member’s Pick-Up Address and Phone Number
• Appointment Drop-Off Address and Phone Number
• Member’s Level of Service/Mode of Transportation; Is Caregiver riding with Member?
• Appointment date and time

Additional Accommodation Information

• Member’s height and weight for wheelchair or ambulance transport
• Instructions for the driver such as member special needs or additional information

Limitations

• PCP appointments are limited to 50 miles
• Specialty appointments are limited to 100 miles
• Excludes  air  transportation
• FAMIS: 20 one-way trips per year; extra trips require authorization by the health plan
• Meals/Lodging coverage in addition to other information is available, per Provider Services

 New Online Reservation Option

• Member and Facility Ride Requests: member.logisticare.com
• Healthcare Facilities Ride Requests: tripcare.logisticare.com