Skip left navigation

Virginia Medicaid Appointment Standards

Last update: Nov. 20, 2020

The COVID-19 national public emergency has created unprecedented changes to virtually every part of the health care system and most people’s lives. Those with Opioid Use Disorders (OUD) are a particularly vulnerable group. To help avoid adverse events and deaths related to opioids, we’ve started to make phone outreaches to our members with a known diagnosis of OUD, prioritizing those who haven’t picked up their prescriptions. We want to help make a difference; however, we can’t do it alone. We need your help to keep our plan members safe.

How You Can Help

As a care provider who is providing MAT, here’s how you can help:

  • Reach out to your patients who receive MAT to ensure they’re continuing to fill all prescriptions.
  • Review resources and best practices with your patients the next time you see them or speak to them.

Why it Matters

Studies have shown that individuals who receive MAT are 50% more likely to remain free of opioid misuse, compared to those who receive detoxification or psychosocial treatment alone.1

According to the American Society of Addiction Medicine’s (ASAM) National Practice Guidelines, “Psychosocial treatment is recommended in conjunction with any/all pharmacological treatment for opioid use disorder,” including: “(1) assessment of psychosocial needs; (2) supportive individual and/or group counseling; (3) linkages to existing family support systems; and (4) referrals to community-based services.” 2


  • Substance Use Disorder Helpline (855-780-5955): Specialized substance use recovery advocates are available at no cost (24/7) to understand each individual’s situation, provide education on treatment options and arrange a face-to-face evaluation, when appropriate.