Last updated: Nov. 12, 2020
The UnitedHealthcare Dual Complete® plan will now pair our members with a Navigator. This is a go-to person that provides support and helps them every step of the way on their health journey in Washington. Members will receive this service at no added cost.
Navigators will be able to help members:
- Make a plan to help with questions about medical, food and housing needs
- Schedule appointments and transportation to their doctor, dentist or pharmacy
- Review plan benefits and over-the-counter products coverage details
- Help ensure they and the people that take care of them at home have what they need
It’s easy for members to reach a Navigator
To contact a Navigator, members just need to call the number on the back of their member ID card. Navigators are available 8 a.m. to 5 p.m. local time, Tuesday through Friday.
Encourage your patients to utilize this new service to get the most of their UnitedHealthcare Dual Complete plan.
To learn more about the UnitedHealthcare Dual Complete plan in Washington, visit UHCprovider.com/WADSNP or ask your Provider Advocate.
*Navigator availability may vary by plan, location or member.