How to make partial payments in the Provider Portal
October 2022
Receive authorizations faster by using our UnitedHealthcare Hearing Provider Portal to post a patient’s out-of-pocket payment. The process is helpful for patients wanting to use multiple credit cards to pay their full amount, including flex cards for our Medicare Advantage plans.*
How to process partial payments
Sign in to the UnitedHealthcare Hearing Provider Portal and complete the following steps on the patient’s account:
- Select “Partial Payment” and enter the amount the patient would like to pay with the first credit card
- Click “Proceed” to complete the transaction
- Click “Manage payment” to apply the next portion of the amount due
- Enter the second amount patient would like to pay with the next credit card and click “Proceed”
Repeat the steps for each amount and subsequent credit card until the out-of-pocket portion is paid in full.
Please note, the Provider Portal cannot process care credit transactions. You must call 855-536-5151 to facilitate those transactions.