We’re always looking for ways to improve our self-service tools. Thanks to your feedback, we’ve made the following enhancements to our Link tools.
Two Year Retention
Documents are now stored for 24 months rather than 6.
View all documents or narrow the results by category.
New Search Options
Search by claim number, document name, check number and more from every screen.
Use Advanced Search for multiple filters at once.
Red circles show how many unopened documents are in each folder.
Go to the Document Vault and Paperless Delivery Options page for an interactive guide and other resources, including reference guides, videos and training.
Print and Export Products
View overall panel status and panel status for each product per line of business, as well as save or print a .pdf file.
Go to the My Practice Profile Tool page for the new interactive guide and all other resources, including reference guides, videos and training.
Outpatient Facility Date Range Enhancement
Outpatient facility authorizations now default to a 90-day span for the date of service. This will reduce case cancellations and the need to update dates of service for outpatient procedures.
Prompts Added for Clinical Information
You will be prompted for clinical information when submitting a prior authorization request for certain services. Receiving this information with the initial submission will help us provide quicker decisions.
Go to the Prior Authorization and Notification page for all other resources, including reference guides, videos and training.
Add and View Comments
You can now add comments when submitting referrals for UnitedHealthcare Community Plan members. Any comments will be viewable when checking referral status. This capability already existed in referrals for Medicare members.
Go to the referralLink page for resources, including reference guides, videos and training.
CPT® is a registered trademark of the American Medical Association.
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Health plan coverage provided by UnitedHealthcare of Arizona, Inc., UHC of California DBA UnitedHealthcare of California, UnitedHealthcare of Colorado, Inc., UnitedHealthcare of the Mid-Atlantic, Inc., MAMSI Life and Health Insurance Company, UnitedHealthcare of New York, Inc., UnitedHealthcare Insurance Co. of New York, UnitedHealthcare of Oklahoma, Inc., UnitedHealthcare of Oregon, Inc., UnitedHealthcare of Pennsylvania, Inc., UnitedHealthcare of Texas, Inc., UnitedHealthcare Benefits of Texas, Inc., UnitedHealthcare of Utah, Inc., UnitedHealthcare of Washington, Inc., Optimum Choice, Inc., Oxford Health Insurance, Inc., Oxford Health Plans (NJ), Inc., Oxford Health Plans (CT), Inc., All Savers Insurance Company or other affiliates.
Administrative services provided by OptumHealth Care Solutions LLC, OptumRx, Oxford Health Plans LLC, United HealthCare Services, Inc. or other affiliates. Behavioral health products provided by U.S. Behavioral Health Plan, California (USBHPC), United Behavioral Health (UBH) or its affiliates.
Content updates were made in April 2020.