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May 2018: Special Needs Plan Model of Care Training

The Centers for Medicare & Medicaid Services (CMS) requires all care providers who treat patients in a Special Needs Plan (SNP) to complete annual Model of Care (MOC) training. SNPs are a type of Medicare Advantage plan that operates under CMS’ MOC structure to help ensure that the unique health care needs of each SNP member are identified, met and measured. These plans help to ensure that unique health care needs of each SNP member are identified, addressed and measured. A SNP provides targeted care, improved care coordination and continuity of care to members with special needs.

The training includes information about the different types of SNPs tailored to individual needs. If you see UnitedHealthcare members who have benefits under Medicare or Medicaid or both, you are probably a SNP care provider.

UnitedHealthcare offers the 2018 SNP MOC training as a pre-recorded session that takes about 15 minutes to complete. Please complete this year’s training by Oct. 1, 2018.

  • If you do not have an Optum ID, you may register for one at Please allow 24-48 hours for your new Optum ID to allow you access. If you experience a problem with registration, please contact your security administrator.
  • Once registered with your Optum ID, you may access the training content from the Training page, under the 2018 Special Needs Plan Model of Care Training Special Needs. Or access directly from UHC on Air.
  • Enter your Optum ID and the session will begin.

For questions, please email us at or contact us at 888-878-5499.