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05/2019: Reminder on Special Needs Plan Model of Care Training

The Centers for Medicare & Medicaid Services (CMS) requires Special Needs Plans (SNPs) to provide initial and annual Model of Care (MOC) training to all network providers contracted to see SNP members and all out-of-network providers seen by SNP members routinely. UnitedHealthcare offers the SNP MOC training as a pre-recorded session that takes about 10 minutes to complete. Please complete the annual training module.

SNPs are responsible for conducting their own MOC training, which means you may be asked to complete multiple trainings by different health plans.

The training includes information about the different types of SNPs tailored to individual needs. You’re considered a SNP care provider if you see UnitedHealthcare plan members who have benefits under a Medicare Advantage SNP.

Please complete this year’s training by Oct. 1, 2019:

  • To complete the training, click HERE, enter your Optum ID and watch the program. 
  • If you do not have an Optum ID, you may register for one at Click on New User and follow the directions listed there. Please allow 24–48 hours for your new Optum ID to give you access. If you experience a problem with registration, please contact your security administrator
  • Once registered with your Optum ID, go to > Menu > Resource Library > Training > 2019 Special Needs Plan Model of Care Training Special Needs > UHC on Air.  

For questions, please email us at or call 888-878-5499.