11/2019: Enhanced Features for Prior Authorization and Notification Tool on Link

In October 2019, we launched new enhanced functionality in our Prior Authorization and Notification tool on Link. This functionality was released for many service categories requiring prior authorization

This is part of our efforts to help simplify your administrative responsibility and the prior authorization process. By gathering relevant clinical information with your submission, UnitedHealthcare can use the information to evaluate your request, allowing for quicker decisions and improving the efficiency of the prior authorization process. This functionality will continue to be released to additional service categories in November and December 2019 and January 2020.

In the coming months, we’ll also unveil a new look and feel of the prior authorization user interface tool to help simplify the process and enhance the overall prior authorization submission experience.

For the latest system enhancements, specific service category launch dates and training, please visit the Interactive Guide for Prior Authorization and Notification Tool at UHCprovider.com/paan. The tool includes:

  • Affected service categories
  • Clinical information necessary for submission
  • Information on what’s the same and what’s different
  • Frequently Asked Questions

Getting Started with the Prior Authorization and Notification Tool

If you haven’t used our Prior Authorization and Notification tool before, you can learn more at UHCprovider.com/paan. To access the tool, you’ll need an Optum ID. Go to UHCprovider.com/newuser to get started. If you need help, please call the UnitedHealthcare Connectivity Help Desk at 866-842-3278, option 1, from 7 a.m. to 9 p.m. Central Time, Monday through Friday.