Prior Authorization Submission Enhancements

The following enhancements have been made to the Prior Authorization and Notification (PAAN) tool on Link:

  • Outpatient facility case requests are changing from a single date of service to an automatic 90-day service period. You no longer have to call to change the date as long as it falls within the 90-day service period. 
  • Enhanced functionality is now available to support adding attachments in the new prior authorization experience.   
  • For standard medical prior authorizations, we have enabled an integrated screen experience which addresses any pop-up blocker issue.

In 2020, we’ll continue to add additional prior authorization service categories. Please access the Interactive Guide for PAAN Tool found at UHCprovider.com/paan for the latest service category launch dates, system functionality and training.

How to Get Started With PAAN

You can learn more about the PAAN tool at UHCprovider.com/paan.

To access the PAAN tool, you’ll need an Optum ID. Go to UHCprovider.com/newuser to get started.

If you need help, please call the Connectivity Help Desk at 866-842-3278, option 1, from 7 a.m. -- 9 p.m. Central Time, Monday -- Friday.