New, Streamlined Link Experience Launching in July

You spoke and we listened! In response to user feedback where you let us know that Link tiles take up too much space on your screen and are difficult to navigate, we’re launching a new digital experience in phases. Eligibility and Benefits (on Link) and Claims (on Link) users can enjoy this new experience beginning July 13, 2020. For now, you’ll need to access the new tools through a tile but after all tools have transitioned there will no longer be any tiles. 

We’ve been piloting the new tools with users since mid-March and have received positive feedback. We’ve also been able to implement suggestions from the pilot group, so we feel confident the new experience is faster and easier to navigate. New behind-the-scenes analytics will help us make future improvements as well.

The first time you try eligibility and benefits or claims status and follow up, on-screen tips will walk you through the features. Eligibility and Benefits (on Link) and Claims (on Link) won’t be retired until the fall so that you can transition at your own pace.

The new experience will provide you with:

  • A streamlined approach to verify patient eligibility and benefits, check claim status and take action
  • The ability to easily move between eligibility and claims
  • Greater efficiency and speed
  • Tool tips tutorial during your first visit

You can send us your thoughts using the Feedback button on the right side of the screen. We look forward to hearing from you.