More Admission Notification Fax Numbers Retiring

Last month, we let you know, that across our network, fax numbers used to provide hospital admission notification will be retired. Instead of faxing, you can use the HIPAA Electronic Data Interchange (EDI) 278N transaction or the Prior Authorization & Notification tool on Link.

The following is a complete list of fax numbers that will retire this year and their retirement date:


Medicare Advantage and Medicare Dual Special Needs Plans


Fax Number




Oct. 1, 2020

Nov. 2, 2020

UnitedHealthcare Community Plan in Delaware, Kentucky, Maryland, Nebraska, New Mexico, North Carolina, Oklahoma, Rhode Island*, Washington* and Wisconsin


Dec. 1, 2020

UnitedHealthcare Community Plan in Arizona, Florida, Iowa, Kansas, Missouri, New Jersey, Ohio, Tennessee and Virginia


Dec. 1, 2020

UnitedHealthcare West


Dec. 1, 2020

You can immediately begin to transition all your admission notifications to an electronic channel today.

Your Electronic Options

  1. For more information on EDI 278N transaction, visit the EDI Connectivity page on Please refer to the EDI 278N for Hospitals Reference Guide for implementation information.
  2. For access to the Prior Authorization and Notification tool on Link, click the Link button in the top right corner of and sign in; or, if you are new to Link, go to

If you’re unable to use an electronic option, call Provider Services at 877-842-3210 to submit a notification by phone.

Because change takes time, we are giving several months advance notice of this process change. Our goal is to remove administrative burden, improve accuracy and quality and make it easier for you to work with us and reduce costs.

As always, we will comply with any contractual and regulatory requirements.


*Information about UnitedHealthcare Community Plan of Rhode Island newborn birth notifications and UnitedHealthcare Community Plan of Washington Exception to Rule requests will be communicated in the September Network Bulletin.