Radiology and Cardiology Urgent Request Update

Effective Nov. 1, 2020, for UnitedHealthcare Community Plan, Medicare and commercial plans, you may make urgent requests for radiology or cardiology notification and prior authorization numbers during regular business hours, either online or by phone:

This online enhancement will allow you to indicate your request is clinically urgent and explain the clinical urgency.  We will continue to respond to urgent requests submitted during regular business hours within three hours of our receipt of all required information.

For urgent requests outside of regular business hours, please follow the retrospective review process by calling 866-889-8054.

For complete details on these radiology and cardiology protocols, refer to the current UnitedHealthcare Administrative Guide, available online at