2021 Telehealth Policy Updates

With the rise of telehealth services, we want to help ensure improved access to services from providers and increased convenience for members. That’s why we’re modifying some of our UnitedHealthcare telehealth policies.

Effective Jan. 1, 2021, certain UnitedHealthcare Medicare Advantage and commercial plans will allow certain Centers for Medicare & Medicaid (CMS)-eligible telehealth services when billed with the member’s home as an originating site.

  • For important information on changes to UnitedHealthcare’s commercial Telehealth and Telemedicine Reimbursement Policy, UnitedHealthcare Commercial Reimbursement Policy Update Bulletin: October.
  • Medicare Advantage plans will continue to follow current CMS guidelines in allowing the current CMS Telehealth List, including the expanded CMS code list for telehealth services and billing requirements.
  • For UnitedHealthcare Community Plan policies, please refer to state regulatory guidelines and future Network Bulletin communications. 

Questions? For additional telehealth resources, visit UHCprovider.com/telehealth.

Interested in telehealth for 2021? Don’t miss 2021 Telehealth Service Requirements.