2021 Telehealth Service Requirements

To be eligible for payment, you must meet the following telehealth service requirements:

  • Comply with the American Medical Association (AMA) and Federation of State Medical Board guidelines, which require all telehealth visits use live interactive audio and video and visual transmission of a physician-patient encounter.
  • Use a secure technology platform that meets federal and state requirements for security and confidentiality of electronic member information.
  • Comply with all applicable federal and state laws concerning the security and confidentiality of member information, including HIPAA and its governing regulations.
  • Maintain member records related to telehealth services in a secure medium that meets federal and state requirements for encryption and security of electronic member information.
  • Offer telehealth services in a clean, private space and not in vehicles or public spaces.
  • ·Code the telehealth services in accordance with applicable reimbursement policies.

Questions? For additional telehealth resources, visit UHCprovider.com/telehealth.

Interested in telehealth for 2021? Don’t miss 2021 Telehealth Policy Updates.