2021 Telehealth Policy Updates

Effective Jan. 1, 2021, UnitedHealthcare Medicare Advantage and commercial plans will allow certain Centers for Medicare & Medicaid (CMS)-eligible telehealth services when billed with the member’s home as an originating site.

UnitedHealthcare commercial plans

Please view the updated Telehealth and Telemedicine Reimbursement Policy.

Medicare Advantage plans

We will continue to follow current CMS guidelines in allowing the current CMS Telehealth List, including the expanded CMS code list for telehealth services and billing requirements.

UnitedHealthcare Community Plan policies

Please refer to state regulatory guidelines and websites.

Training and coding guidance available

We’ve created a telehealth resource page with information, including, but not limited to:

With the rise of telehealth services, we want to help ensure improved access to services from providers and increased convenience for members. That’s why we’ve modified some of our UnitedHealthcare telehealth policies.

Questions? Please contact your network representative.