By phone: Call 877-842-3210 from 7 a.m.–7 p.m. local time, Monday–Friday
We’ll contact the requesting health care professional and member with our coverage decision within 15 calendar days, or sooner based on applicable regulations. If we deny coverage, we’ll include appeal information in the denial letter.
If you don’t complete a prior authorization before performing a procedure, we’ll deny the claim, and you won’t be able to bill the member for the services.
Please contact your network representative or visit our Contact Us page.
CPT® is a registered trademark of the American Medical Association.