Northeast: Medical PRAs going paperless in February

Starting Feb. 4, 2022, for most* UnitedHealthcare plans in the region, we will no longer print and mail paper provider remittance advice (PRAs) for medical claims to network health care professionals and facilities (primary and ancillary) in the following states:

  • Connecticut
  • Delaware
  • Maine
  • Massachusetts
  • Maryland
  • New Hampshire
  • New Jersey*
  • New York
  • Pennsylvania
  • Rhode Island
  • Vermont
  • Virginia
  • Washington, D.C.
  • West Virginia

The change does not affect Optum Pay subscribers with electronic funds transfer (EFT). If you receive an electronic remittance advice (ERA)/835 and a paper PRA, your paper PRA will no longer be mailed, but your ERA process remains unchanged.

Options to view PRAs electronically

There are several ways you can view PRAs electronically. Choose the one that works best for your practice or facility:

1. Document Library: This secure online repository of reports and claim-related communication is available through the UnitedHealthcare Provider Portal. PRAs are produced at the time of payment processing and available for you to access the next day in Document Library.

2. Optum Pay: For payments facilitated by Optum Pay, you can reconcile remittance data with basic portal or premium portal access. Basic portal access is free to those enrolled in Automated Clearing House (ACH)/direct deposit through Optum Pay. Premium portal access is a fee-based service that includes additional practice management features and data aggregation tools. (Premium portal access is available at no additional cost for those receiving virtual card payments from UnitedHealthcare.)

3. EDI: Set up electronic remittance advice (ERA) 835 transactions using Electronic Data Interchange (EDI) to receive your PRAs electronically. An additional benefit is the capability to autopost payments into your practice management or hospital information system. Contact your clearinghouse to start the process. Note: ERA/385 setup takes about 30 days from when we receive the request.

Required email contact information

Health care professionals and facilities in the UnitedHealthcare network are required to do business with us electronically. We must have a valid email address on file to send you required notifications and important information.

Submit your email address 1 of 2 ways:

1.  Sign up for a One Healthcare ID, which also gets you access to the UnitedHealthcare Provider Portal

  • Already have an ID? To review or update your email, simply sign in to the portal. Go to Profile & Settings, then Account Information, to manage your email.

2. Subscribe to Network News email briefs to receive regular email updates

Upcoming digital transitions

Digital (paperless) delivery of reports and medical claim-related communication for network health care professionals and facilities (primary and ancillary) will continue throughout 2021 and 2022. Announcements will be made on UHCprovider.com/news 90 days before mailings end so you have time to prepare. Those receiving paper PRAs today will also receive an insert in their PRA mailings starting mid-December. For more information, go to UHCprovider.com/digital.

Not contracted with UnitedHealthcare? You can still set up e-delivery and turn off mailings any time. Visit UHCprovider.com/paperless for more information.

Questions?

Please contact UnitedHealthcare Provider Services, toll-free, at 877-842-3210, TTY/RTT 711, 7 a.m.–5 p.m. CT, Monday–Friday.

*PRAs will continue to be mailed to: UnitedHealthcare Community Plan of New Jersey; Behavioral Health; Medicare Supplements; All Savers Insurance; Medica; UnitedHealthOne; UMR; UnitedHealthcare Global; Student Resources; and Optum VA Critical Care Network (CCN).
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